Driving AI Innovation for the Future of Customer Experience, Avaya Receives 600th Contact Center Technologies Patent in its Avaya OneCloud CCaaS Portfolio - Seite 2

Google and AWS are key members of Avaya’s A.I.Connect program, an Avaya-led initiative that brings together an extensive ecosystem of vendors and developers taking an active part in building AI-driven solutions. A.I.Connect is accelerating the adoption of AI solutions in CCaaS and UCaaS portfolios, to deliver better customer engagement, drive agent productivity, and increase customer affinity.

Additional Resources

• Read our brochure, Building a Multiexperience Contact Center, on how to deliver memorable customer experiences by synchronizing customers, employees, insights knowledge and tools across customer journeys.
• Check out the Aragon Research Globe for Intelligent Contact Centers, 2020 report.
• Read our blog, The Essential Role of a Modern Contact Center for Meetings New Standards.

¹Includes patents and pending patent applications
²http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO1&Sect2=HITOFF& ...

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com

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