New Research Shows Only Half of Organizations Worldwide Say They Are Well Prepared to Support Customer Engagement in the COVID Era and Beyond - Seite 2

When it comes to the customer engagement technologies organizations considered most critical in 2020, 85 percent agreed that cloud-based solutions helped in managing shifts in channel usage and interaction volumes to a moderate or high degree. Moving forward, 88 percent of respondents say they expect to invest to a high or moderate degree in cloud-based customer engagement and experience solutions to close the Engagement Capacity Gap. Leaders expect to invest most in customer engagement solutions, such as workforce management, and chatbots or intelligent virtual assistants, as well as those to support compliance.

Eighty-six percent of respondents had a moderate to high investment in analytics prior to the COVID outbreak, but only 38 percent found those analytics useful to help manage shifts in channel usage and interaction volume. An overwhelming 90 percent cited difficulty in unifying data across silos as a deterrent to driving analytical insights.

Verint is responding to help customers address these urgent challenges with a new website including dedicated information regarding vital technologies to support the future of work, experience management and engagement data management.

Download The Engagement Capacity Gap Study and register for the webinar, “New Global Research: The Engagement Capacity Gap and How to Close It,” on Feb. 25, at 1:00 pm ET.” Visit verint.com/boundless to learn more.

About the Survey Methodology

The survey was conducted Nov. 26 – Dec. 11, 2020 through independent research firm REVELOCITY Group via a customized web-based survey. The survey group consisted of 2,281 individuals who are decision-makers/recommenders/influencers for customer engagement and experience solutions for their companies operating across 12 different countries and regions worldwide.

About Verint

Verint (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to help customers close the engagement capacity gap.

Verint. The Customer Engagement Company. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, our Quarterly Report on Form 10Q for the quarter ended October 31, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

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