Veritone Introduces Interaction Analytics, Providing Near-Real-Time Insights From Customer Touchpoints - Seite 2

“Veritone’s Interaction Analytics sheds light on the 80% of the world's data trapped in unstructured data sources, opening up vast new opportunities for our analytics business,” said Mark Frisch, CEO & founder of Marquee Crew, a data and analytics company. “Since these solutions are powered by Veritone aiWARE, we know we will always have the best AI models available for extracting data and insight from video, images, audio and text."

With Veritone Interaction Analytics, enterprises can take advantage of AI-powered customer interaction insights across a wide range of their unstructured data, including:

• Video and audio recordings from sales and professional services calls to improve training, identify feature, product or brand mentions, measure how often certain key words and phrases are mentioned and correlate to successful or unsuccessful outcomes, and detect conversational sentiment.
• Audio files from call center, telemedicine or financial services calls to monitor compliance, analyze sentiment and ensure that representatives stay on topic.
• Social media content (video, audio, images, gifs) for marketing and product intelligence to recognize potential partnerships, maintain brand strength and understand customer sentiment on product or brand.

“It is important for enterprises to extract as much insight as possible from their data to stay competitive,” said Chad Steelberg, chairman and CEO of Veritone. “In an increasingly digital world, more unstructured data is available than ever before. With every call, text and social media interaction that occurs, enterprises need an automated way to extract insights from this data. Artificial intelligence that is easy to use and delivers near-real-time takeaways will be key to making these insights available to drive better business decisions.”

For more information on Veritone Interaction Analytics, visit https://www.veritone.com/analytics/.

About Veritone

Veritone (NASDAQ: VERI) is a leading provider of artificial intelligence (AI) technology and solutions. The company’s proprietary operating system, aiWARE, powers a diverse set of AI applications and intelligent process automation solutions that are transforming both commercial and government organizations. aiWARE orchestrates an expanding ecosystem of machine learning models to transform audio, video, and other data sources into actionable intelligence. The company’s AI developer tools enable its customers and partners to easily develop and deploy custom applications that leverage the power of AI to dramatically improve operational efficiency and unlock untapped opportunities. Veritone is headquartered in Denver, Colorado and has offices in California and London. To learn more, visit Veritone.com.