Global Research Study Finds the Pandemic Accelerated Demand for and Adoption of Technology for Public Safety

Motorola Solutions (NYSE: MSI), in partnership with a leading academic, independent research team directed by Dr. Chris Brauer at Goldsmiths, University of London, has conducted an expansive global study that uncovers how expectations for safety and security are changing while fueling public safety and enterprise innovation.

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A global research study from Motorola Solutions, conducted by Goldsmiths, University of London, found that COVID-19 has accelerated changes in public perspectives related to safety and the acceptance and adoption of new technologies. (Photo: Motorola Solutions)

The Consensus for Change report surveyed 12,000 citizens and interviewed 50 public safety agencies, commercial organizations and industry experts across 10 geographic markets (Australia, Germany, Italy, Malaysia, Nordics, Singapore, Spain, Taiwan, United Kingdom, United States). It analyzes how the global COVID-19 pandemic heightened awareness of the need for technology to enhance public safety while accelerating innovation and technology adoption for emergency services and enterprises around the world.

"The pandemic fueled the need to use technologies in different ways to address new challenges within a rapidly evolving environment," said Mahesh Saptharishi, senior vice president and chief technology officer of Motorola Solutions. "We also saw an accelerated adoption and modernization of technologies with significantly compressed implementation timelines. This research profiles the extraordinary ways that public safety and enterprise organizations continue to adapt to changing policies and needs.”

The study finds that an overwhelming 88% of citizens globally want to see public safety transformed through the use of advanced technology. Other major findings include:

• 71% say more specifically that advanced technologies, such as video cameras, data analytics, cybersecurity and the cloud, are needed to address challenges of the modern world.
• 70% say emergency services should be able to predict risk, a task that can be supported by advanced technologies.
• 75% say that they are willing to trust the organizations that hold their information so long as they use it appropriately.

The research identifies three major trends that demonstrate an inflection point in how citizens and organizations are thinking about technology and safety.