Global Research Study Finds the Pandemic Accelerated Demand for and Adoption of Technology for Public Safety - Seite 2

1. The Pandemic Redefined Expectations For Safety
   Dr. Brauer said that conducting the study against the backdrop of the global pandemic uncovered unique insights into public expectations and attitudes for safety.
   
   “Citizens all over the world are coming to terms with what it means to live with COVID-19 and how it impacts their safety,” Dr. Brauer said. “Our shared experience of the pandemic has made us realize that technology can play a far greater role in keeping us safe and has increased our understanding of why public safety and enterprise organizations need it to respond to new threats.”
   
   
2. The Pandemic Accelerated Technology Innovation
   Consensus for Change highlights how the pandemic sparked high-velocity innovation for public safety agencies and businesses, especially in the areas of cloud adoption, video security and interoperability between disparate organizations and systems, while reconfirming the need for reliable and resilient mission-critical communications.
   
   
3. Technology Must be Used in Fair, Transparent and Inclusive Ways
   The Consensus for Change report also reinforces the need for transparency and trust to increase public support for technology deployments. Citizens want the benefits of technology to be easily understood and for it to be used in ways that are transparent, fair and inclusive.

The research also identifies that more public education is needed to increase understanding of emerging technologies, such as artificial intelligence (AI).

"As technology continues to quickly evolve, it is critical for organizations to ensure that their advancements are built, and understood, to be human-centric," Saptharishi said. “For example, artificial intelligence should be designed in a way that respects human decision making and considers the public's input and needs, while allowing users to make better informed decisions and respond to complex threats. By designing advanced technologies to be assistive, we ensure that the decision-making remains the sole responsibility of humans."

The Consensus for Change report is an essential resource for public safety agencies and enterprises to understand and apply lessons from the pandemic. The pandemic has highlighted the need to look at things and respond differently - from assessing risks and better predicting areas of operational disruption, to evaluating and integrating the right technologies to support business continuity. It has also reinforced the need for better communication and collaboration with communities and among stakeholders to secure support for the expanded use of advanced technologies.