Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange - Seite 2

“The Five9 Service Cloud Voice for Partner Telephony integration is a welcome addition to the Service Cloud Voice ecosystem,” said Ryan Nichols, SVP and GM of Service Cloud Contact Center at Salesforce. “The expansion of Service Cloud Voice for Partner Telephony enables customers to integrate the telephony experience natively within the agent work space, combined with CRM data, process and voice intelligence.”

The Service Cloud Voice integration is an extension to the current Five9 and Salesforce adapter, which is already trusted by Five9 customers. The Five9 for Service Cloud Voice BYOT integration is available on AppExchange in addition to the Five9 integration with Open CTI via the Salesforce Plus Adaptor, which is also available on AppExchange at: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000 ...

Stop by the Five9 Booth #1640 at Dreamforce September 20-22, 2022 to learn more about how Five9 and Salesforce are helping customers succeed in EX and CX.

About Salesforce AppExchange

Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 7,000 listings, 10 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.

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About Five9:

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.