Foxwoods Resort Casino Chooses Agilysys Point-of-Sale Technology to Elevate its Retail and Food & Beverage Outlets’ Capabilities and Maximize Return On Experience

Even amid inflation, millions of consumers are going all in on revenge travel — making up for lost or canceled vacation time brought on by the COVID-19 pandemic. Domestically, 85% of Americans were expected to travel this past summer and planned to spend nearly as much money on such excursions as they did before the global outbreak.

Foxwoods Resort Casino, the leading premier resort casino in the Northeast, wants to ensure it is providing guests and staff alike with memorable experiences they seek since pent-up demand is so strong.

Therefore, the Ledyard, Conn., property recently upgraded and migrated its retail and food and beverage (F&B) operations technology to Agilysys’ award-winning point-of-sale (POS) software solutions, which is part of the Agilysys Hospitality Cloud. Agilysys, Inc. (Nasdaq: AGYS) is a leading global provider of next-generation SaaS hospitality software solutions and services. The upgraded POS will empower Foxwoods Resort Casino to optimize Return on Experience (ROE) for guests and staff so they can achieve High Return Hospitality. ROE measures how technology creates more engaged and empowered staff members as well as guests that return more often, spend more, and leave stronger reviews.

Foxwoods Resort Casino, which opened in 1992, covers 9 million square feet (206+ acres) and includes six world-class casinos, AAA Four Diamond hotels with over 2,200 guestrooms, a Tanger Outlet Mall, one of the most popular golf courses in New England, luxurious spas and restaurants ranging from quick service to fine dining.

"We have had seamless, positive experiences with Agilysys during this massive implementation, which is empowering us to enhance transactions between our staff and guests property-wide," said Peter Caster, Director of Application Development at Foxwoods Resort Casino. "By activating the Agilysys POS initiative as a phased, go-live process, we have been able to ensure a harmonious transition for all of our F&B and retail outlets. Our staff and leadership team have been very pleased with the expertise and professionalism of Agilysys’ specialists."

Foxwoods initially activated three restaurant locations: DraftKings Sportsbook and Bar, Regina’s Pizzeria and Subway as a soft-pilot initiative. After a successful implementation of phase one, the second phase, including 40 F&B outlets with 170 POS terminals, was completed in February. The Agilysys team will now focus on retail operations to continue the implementation of its POS to support Foxwoods Resort Casino’s existing inventory management system for merchandise, and the loyalty programs for casino and convenience store operations.