Olo Launches Card-Present Payment Processing via Kiosks to optimize in-store ordering experience and simplify payments management

Olo Inc. (NYSE:OLO), a leading open SaaS platform for restaurants that enables hospitality at every guest touchpoint, today announced the launch of ten product enhancements across its three product suites: Order, Pay, and Engage. One of the new enhancements marks the first availability of card-present payment processing through Olo Pay, now available when guests order in-store via a kiosk in partnership with Bite, a leading provider of self-service kiosks for quick-service restaurants. Additional kiosk applications are expected to be deployed in the near future in collaboration with other providers.

“Enabling hospitality at scale, Olo launched a wave of new innovations this quarter to best equip our restaurant customers with the tools to do more with less and make every guest feel like a regular,” said Noah Glass, Founder and CEO at Olo. “These strategic advancements, including our entrance into card-present payment processing on self-service kiosks, are leading the industry’s digital transformation, putting operational efficiency and data-driven hospitality at the forefront. I appreciate Team Olo’s hard work and dedicated efforts this quarter and am confident in our position to power the industry’s race to 100% digital.”

Olo’s latest launch brings Olo Pay to self-service in-store kiosks, marking Olo Pay’s expansion into card-present payment processing through its partnership with Adyen. Building on top of Olo Pay's strong card-not-present foundation, self-service kiosks will help combat the burden restaurants face today as a result of ongoing labor costs and shortages. Olo Pay's ability to process card-present payments will unify payments management and ease processes like reconciliation, voiding, and refunding. This will also help brands to tie both in-store and online guest interactions into one guest data profile, helping restaurants better understand their guests and inform high-level business decisions.

Additionally, the enhancement brings the Olo Pay restaurant-centric checkout experience to kiosks, which marks Olo’s first in-store, guest-facing brand exposure. Guests can expect the same simplified experience Olo Pay offers in non-card present transactions, including the ability to pay with mobile wallets. Newk’s Eatery, a fast-casual restaurant chain, was the first to implement this payment technology in a test with Bite kiosk ordering software earlier this month.