Kyndryl and Microsoft Collaborate to Speed the Evaluation and Adoption of Enterprise-Grade Generative AI for Business

Kyndryl (NYSE: KD), the world’s largest technology infrastructure services provider, and Microsoft today announced a joint effort to enable the adoption of enterprise-grade generative AI solutions for businesses on The Microsoft Cloud.

Leveraging the partnership’s Joint Innovation Centers, Kyndryl’s growing patent portfolio in data and AI, and its access to Microsoft 365 Copilot, Azure OpenAI Service and Microsoft Fabric, the two companies will rapidly design, develop and drive new generative AI innovations and solutions across their enterprises. To further the advancement of new AI capabilities, Kyndryl is also committing to utilize the Kyndryl University for Microsoft to educate thousands of Kyndryl employees on new Microsoft AI technologies.

Advancing Customer AI-Readiness

Central to enabling the expanded collaboration, Kyndryl is launching an AI-readiness program within Kyndryl Consult that is dedicated to responsibly exploring the adoption of generative AI solutions. Highly skilled Kyndryl experts will help new and existing customers build a trusted data foundation and navigate the complexity of using new generative AI technologies. Leveraging its deep domain and enterprise-grade AI expertise - spanning across industries and solution areas – the Company will help customers evaluate the benefits of generative AI through key service areas, including:

• Collaborative Innovation: Customers can tap into Kyndryl Vital and the Microsoft and Kyndryl Joint Innovation Centers to explore and co-create custom use cases and identify unique ways to leverage generative AI in their enterprises and unlock business value.

• Enhanced Customer and Employee Experience: Using its expertise in managing complex IT environments, Kyndryl will pilot new technologies and develop industry specific models, use cases and solutions that further build on its existing capabilities to help customers improve enterprise automation and workplace productivity.
  • Of note, Kyndryl has supported several customers, as well as itself, in leveraging AI and a virtual assistant to automatically summarize problem descriptions and dynamically surface relevant information to improve efficiency and response rates.

• Build a Strong Data Foundation: Kyndryl will work with customers to provide end-to-end services – from building a trusted data foundation and architecture, to managing customers’ data from the point of creation to the time of consumption, enabling higher quality data and improved reliability.

• Execution & Management: Leveraging its data and AI architectural expertise, Kyndryl will deploy bespoke frameworks for customers to derive value from data and generate AI insights at scale, in a responsible and optimal manner.

“Kyndryl is creating a trusted environment for organizations to explore the benefits and value it can bring to organizations as they look to drive efficiencies, grow and deliver greater business outcomes,” said Stephen Leonard, Global Alliances and Partnerships Leader, Kyndryl. “With over three decades of experience in delivering data services, advanced security capabilities and managing complex IT environments, we are well-positioned to work alongside Microsoft to help organizations confidently apply generative AI at scale and positively impact their businesses while being mindful of known risks.”