YouGov poll reveals UK adults are seeking innovative, digital payment experiences from their banks

• New research showcases a list of innovative ways we'd like better protection against fraud and a more active role in controlling our payment cards· Switching cards on and off for better fraud controls, quickly reactivating blocked cards and mobile app based self-service is the future

London, UK, July 16, 2018 (GLOBE NEWSWIRE) -- UK adults are ready for real-time interaction with their banks. The results of a recent YouGov survey, on behalf of Ondot, revealed today that online security and fraud prevention comes top in what Brits think banks should guarantee, with 60% wanting 'peace of mind' when using cards online. The survey also discovered that consumers are keen to play a much more proactive role in managing their personal finances.

New ways of managing their card services before, during and after a payment; how, when and where cards are used and the ability switch your card 'on' and 'off' to create extra vigilance against fraud - are all important to today's card user.

The omnibus study from YouGov on behalf of Ondot, creators of an award-winning payment card management & control mobile app, found that 3 in 10 people (30%) reported being frustrated about having card transactions being declined without notification. The same number of people (30%) also said they were frustrated by transactions being declined without any prior notification - a huge hindrance in today's 'always-on', digital world. Furthermore, almost a fifth (18%) resent having to wait for blocked cards to be replaced.

Although UK banks have come some way in recent years, new innovations in other countries have shown that cardholders prefer mobile app-based self-service over the traditional call centre methods of customer service.  Almost a third (31%) of those surveyed do not like calling bank call centres.

Cardholders also indicated that they simply want their cards to work when they most need them to. Just under half (49%) of all the respondents are looking for their banks to alert them before a card is declined and more than a quarter (27%) want transaction alerts to be displayed in real time. In addition to this, 22% want the ability to set their own transaction limits from their mobile phone app - a level of card control that is now commonplace in many countries, but presently almost unknown in the UK.