MAXIMUS Contact Centers in Georgia, Indiana, New York and Texas Recognized as Center of Excellence by BenchmarkPortal
MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today that its customer contact center operations in Georgia, Indiana, New York and Texas have achieved Center of Excellence re-certification by BenchmarkPortal. These contact centers provide support for the Georgia Childcare and Parent Services (CAPS), Georgia Families, Indiana Enrollment Broker Services (EBS), New York Medicaid CHOICE (NYMC), and Texas Eligibility Support Services (ESS) and the Texas Enrollment Broker (EB) operations.
"The BenchmarkPortal distinction underscores our firm commitment to delivering high quality services to citizens in the most efficient way,” said Bruce Caswell, President and Chief Executive Officer of MAXIMUS. “This recognition is well deserved by our dedicated teams in all five projects for helping ensure accessibility to health and child care services for families and children in their state.”
The BenchmarkPortal Center of Excellence distinction is based on best practice metrics drawn from the world’s largest database of objective and quantitative performance data from thousands of contact centers. Performance data collected from the MAXIMUS contact centers achieved BenchmarkPortal’s rigorous standards of efficiency and effectiveness in areas such as operational efficiency, service level standards, customer satisfaction and employee training.
The Georgia CAPS project is a statewide program that helps children from low-income working families and families receiving Temporary Assistance for Needy Families (TANF) benefits access childcare services. MAXIMUS supports the Georgia Department of Human Services by delivering childcare provider management, payment services and compliance reporting services. This is the eighth consecutive year that the MAXIMUS operations in Georgia have achieved this recognition.
The Georgia Families Program helps more than 55,000 children from families receiving TANF benefits and low-income working families access childcare services. It facilitates program enrollment for eligible members of Medicaid and PeachCare for Kids. Since 2005, MAXIMUS has operated under a contract with the Georgia Department of Community Health. This is the eighth year that the Company’s operations in Georgia have achieved this recognition.
At the Indiana Enrollment Broker Services citizen engagement center, MAXIMUS serves more than 1.1 million beneficiaries through the statewide Medicaid managed care program, assisting these individuals with a health plan selection that best fits their needs and handling 400,000 citizen engagements annually. This is the third year that the Company’s operations in Indiana have achieved this recognition.