Magellan Rx Specialty Pharmacy Helps More Patients Achieve Adherence Goals through MRx Cares Clinical Coaching Program

Magellan Rx Management, the pharmacy benefit management (PBM) division of Magellan Health, Inc. (NASDAQ: MGLN), today announced superior outcomes for members receiving specialty medications through MRx Specialty Pharmacy. Compared to benchmarks, members who utilize MRx Specialty Pharmacy were significantly more likely to reach and maintain adherence goals of 85 percent or greater – measured by proportion of days covered (PDC) - across all disease states.

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Source: 2019 Magellan Rx internal data

A key component to the success of MRx Specialty Pharmacy is its MRx Cares program, a one-on-one clinical coaching program that provides expert care for those managing complex specialty conditions. In a recent survey, 97 percent of members reported that the MRx Cares program was able to improve the way they manage their medication, and results show an overall satisfaction rate of 99 percent, citing health coach professionalism, knowledge, and supportiveness as key factors.

Improving health through engagement, motivational interviewing, and targeted education

While medication adherence is important for all patients, the impact of non-adherence on a specialty patient can be magnified due to the costs and complexities of treatment, especially when accompanied by another chronic condition. Non-adherence to essential medications is a frequent cause of preventable hospitalizations and patient illness, with estimated costs to the U.S. healthcare system of greater than $300 billion annually.²

In addition to the superior care that members receive when they fill their specialty medication with MRx Specialty Pharmacy, members also have the opportunity to engage with the MRx Cares program as part of MRx Specialty Pharmacy’s services. This program leverages cutting-edge technology and the company’s behavioral health expertise to improve clinical outcomes for members. Nurses are provided with intensive training in Motivational Interviewing-based health coaching (MIHC) techniques that are designed to help overcome emotional barriers by enhancing member understanding of their condition and improving adherence, uncovering the internal motivation needed to positively change behavior.