ISG Future Workplace Summit to Explore the ‘How and Where’ of Work, Post-Pandemic

HSBC, ANZ Bank and Lendlease executives will share strategies for next-generation employee and customer experiences during June 30 virtual event

SYDNEY, Australia, June 24, 2020 (GLOBE NEWSWIRE) -- Leaders with HSBC, ANZ Bank, Lendlease and more than a dozen other enterprises will explore how the global pandemic is leading to fundamental shifts in both the nature of work and the workplace environment, during the virtual ISG Future Workplace Summit, hosted by Information Services Group (ISG) (Nasdaq: III), leading global technology research and advisory firm.

The live, online event, beginning 9 a.m., Australian Eastern Standard Time, June 30, will examine the impact of digital technology on the workforce, along with strategies for stabilizing operations, managing and measuring employee experience, and leveraging the next generation of customer care and service desk technology. The event is complimentary for enterprise participants and is available in all geographic markets.

“The events of 2020 swiftly exposed the fact that, like it or not, the future workplace is here,” said Lisa Borden, partner and head of ISG ANZ. “As the initial stages of the pandemic make way for longer-term adjustments, businesses are determining which strategies, technologies and transformations will stabilize their operations and prepare them to operate in the new future.”

Keynote presentations will be delivered by senior leaders with HSBC, ANZ Bank and Lendlease.

Jeremy Balkin, head of innovation for HSBC, will present “The Future of Work: What’s Next,” on how companies and workers can adapt to remote work, avoid burnout, maintain productivity and execute projects.

Miranda Kovacic, employee experience domain lead at ANZ, the Melbourne-based banking and financial services company, will look at how the pandemic has impacted employee experience and the digital tools people need to work remotely, in her presentation, “COVID-19 and the Employee Experience.”

In “Mobilizing a High-Tech Vision in a Low-Tech Industry,” Bob Hennessy, group CIO of Lendlease, an international property and infrastructure developer, will share his experience as a technology leader and early adopter of cloud computing and cloud-based digital collaboration platforms in an industry he calls “a tech laggard.”

Panel discussions throughout the day-long event will cover the technologies, approaches and narratives that are driving today’s workplace and workforce. In “Using Data & Analytics to Create a Meaningful Employee Experience,” executives with Business Australia, Marvel Stadium, ANZ Banking Limited and IWG Australia Pty Ltd., will examine the benefits of treating employees as internal customers and following an employee-centric model.