Enterprises Hesitate to Upgrade to SAP’s S/4HANA Intelligent ERP - Seite 2

The report sees service providers developing new tools and accelerators using artificial intelligence, machine learning and other technologies. Service providers are also integrating agile and DevOps practices for rapid development, prototyping, deployment and faster release cycles.

The ISG Provider Lens SAP HANA and Leonardo Ecosystem Partners Archetype Report examines four different types of clients, or archetypes, that are looking for SAP-related services. The report evaluates the capabilities of 18 providers to deliver services to the four archetypes:

Transactional users: These clients have SAP ERP Central Component (ECC) or R/3 as an existing ERP solution and are seeking services to manage those applications. The client is reluctant to move to a different ERP system, primarily due to resistance to change, lack of investment ability, inability to manage more complex SAP environments and lack of skillsets.

Technical transitioners and cloud adopters: These clients have SAP ECC as their existing ERP and intend to implement SAP S/4HANA. They want to implement SAP S/4HANA through Suites on HANA or conversions for both on-premises and the cloud, or they want to implement SAP S/4HANA Cloud and, in the process, achieve stability in their business process and IT application landscape.

Landscape transformers: These companies want to realize the benefits of S/4HANA and are ready to invest in an integrated ERP system as soon as possible. Leadership is prepared for organizational process changes and wants to work toward a new ERP system to realize the benefits from responsive applications and a rich user interface.

Digital futurists: These companies want to embrace digital transformation using SAP S/4HANA and emerging technologies such as machine learning, artificial intelligence and blockchain. These clients intend to move from their existing application architecture and leverage the power of these emerging technologies to provide value to their customers.

Among the providers ISG evaluated, Capgemini, Cognizant, HCL and Infosys were named leaders across all four archetypes, and Accenture, DXC Technology, Mindtree, Tech Mahindra and Wipro were named leaders across three. The report names Atos and IBM leaders across two archetypes and Deloitte, NTT DATA and TCS as leaders in one.

The ISG Provider Lens SAP HANA and Leonardo Ecosystem Partners Archetype Report is available to subscribers or for immediate, one-time purchase on this webpage.