ServiceNow Enhances Vaccine Administration Management, Unveils New Product for the Future of Healthcare

ServiceNow (NYSE: NOW) today announced new updates to its Vaccine Administration Management solution and unveiled its new Healthcare and Life Sciences Service Management product. The announcement was made at Knowledge 2021, ServiceNow’s flagship digital experience for its customers, partners, and developer community. ServiceNow continues to support the delivery of millions of COVID vaccinations across the globe with workflows that connect organizations’ existing technology infrastructure to help orchestrate the critical elements of the vaccine management process, including distributing, administering, and monitoring vaccinations. The new Healthcare and Life Sciences Management product will improve end-to-end patient experiences.

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ServiceNow Vaccine Administration Management (Graphic: Business Wire)

In the collective effort to vaccinate the global population, there is a clear need for agile technologies that link existing systems, can be configured and adapted to support organizations of all sizes, and accommodate different scheduling and inventory needs. ServiceNow’s Now Platform and Vaccine Administration Management solution provide this flexibility and are being used by organizations around the world.

The state of North Rhine-Westphalia in Germany needed a robust system of action to manage the vaccination of millions of its citizens. With ServiceNow and T-Systems, a German global IT services and consulting company, it was able to register 120,000 people for vaccination appointments within just two hours of launching and booked 5,000 appointments per minute at its peak.

“We are very pleased with the successful launch of the new vaccination appointment booking platform in Westphalia-Lippe,” said the Board of Directors of the Association of Statutory Health Insurance Physicians of Westphalia-Lippe, Dr. Dirk Spelmeyer, Dr. Volker Schrage and Thomas Müller. “The moment the platform was activated, several million users were able to book vaccination appointments. Despite this huge rush, the system functioned stably – in one second alone, we recorded more than 7,000 page views!”