Lenovo’s Retail Portfolio Delivers End-to-End and Intuitive Customer Experiences

Today, at the NRF 2023 Retail Conference, Lenovo (HKSE: 992) (ADR: LNVGY) outlined its vision for the future of retail, based on an end-to-end Retail Solutions portfolio spanning hardware, software and services to enhance the shopping experience. Lenovo is showcasing its Scan-n-Go Self-Service Kiosk, as well as new AI, infrastructure, and digital storefront solutions.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230116005032/en/

Lenovo showcases its Scan-n-Go Self-Service Kiosk at NRF 2023: Retail's Big Show (booth #3665) and demonstrates its vision for the future of retail through new AI, infrastructure, and digital storefront solutions. (Photo: Business Wire)

Lenovo has seen a surge in demand for self-service solutions that integrate digital experiences into brick-and-mortar retail operations. Self-Service Kiosks offer customers an integrated, contactless shopping experience at checkout, freeing up employees to focus on high-value tasks. Lenovo’s new Scan-n-Go Kiosks provide valuable customer data and ensure retailer cost-optimization while reducing customer queues that diminish the shopping experience. Lenovo Retail Solutions has already deployed over 1,000 installments of its Scan-n-Go Kiosks in major retailers globally – helping to increase fulfillment rates by 40% at 99% accuracy.

“Since the launch of our Retail Solutions portfolio, businesses from supermarkets, convenience stores, beauty stores, and food and beverage outlets, many of whom are among the top 250 global retailers, are using Lenovo’s Self-Service Kiosk and Staffed-POS systems,” said Lawrence Yu, General Manager, Lenovo Retail Solutions. “With the retail landscape constantly evolving, success means innovating with new technology to enhance the customer experience. From the checkout lanes, to the sales floor, and all the way to the backend systems, Lenovo's goal is to provide retailers with technologies and solutions that address their pain points.”

Major retailers such as Kroger, which operates more than 2,800 supermarkets across the United States, use Lenovo’s technology and solutions to provide a seamless customer experience. “We are working with Lenovo to deliver new experiences in self-checkout for our customers. With Lenovo’s Retail AI Solutions, we are just starting to scratch the surface of what’s possible with our retail operations,” said Chris McCarrick, Senior Manager of Asset Protection Solutions & Technology, Kroger.