Lenovo’s Retail Portfolio Delivers End-to-End and Intuitive Customer Experiences - Seite 2

Lenovo’s growing ecosystem of retail-oriented solutions provide a host of new customer experiences, including virtual shopping in the Metaverse, that seamlessly integrate digital services as part of existing store operations. With the help of AI and natural language processing, retailers can now also offer more efficient digital customer service options able to transcend common language barriers or access difficulties. These products include turnkey solutions across the following retail categories:

• Store Operations and IT Support: By putting aside low-value tasks and instead focusing on maximizing return on IT investment, retailers can deploy mobile and static digital POS solutions, electronic labels, and digital displays that empower associates, improve efficiency of day-to-day operations, and provide more payment flexibility to customers.
• Store Infrastructure: Cloud costs are one of the biggest reasons that businesses hesitate to adopt new digital technology. Lenovo’s edge-based infrastructure minimizes cloud costs while offering secure access via high-quality hardware devices.
• Retail Analytics: Deriving insights from customer and employee touchpoints, including inventory scanning, behavior analytics, and loss prevention, allows businesses to optimize costs, identify new retail opportunities, and improve customer experiences inside the store and online.
• Services: The Lenovo TruScale solutions portfolio allows retail businesses to scale up and down operations and deploy new cloud-based software with a push of a button. Retailers also have the option to tap hardware and software solutions that offer the highest level of security and reliability so there is no unplanned downtime in their business systems.
• Sustainability: In light of increasing energy costs and environmentally focused consumers, Lenovo offers retailers the ability to deploy, operate, and recycle assets more effectively and efficiently.

Lenovo and its partners also offer retail customers a robust ecosystem of continuous innovation and dynamic technology through the Lenovo AI Innovators program, which is helping to advance a wide variety of truly immersive and intuitive retail solutions.