Genpact and ServiceNow Expand Partnership to Offer Source-to-Pay Applications Across Finance and Supply Chain Operations

Genpact (NYSE: G), a global professional services firm focused on delivering outcomes that transform businesses, and ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, announced today an expanded partnership to deliver Source-to-Pay applications across finance and supply chain operations. The Genpact Source-to-Pay offering uses ServiceNow AI capabilities to help accelerate team productivity, simplify the user experience and increase cost efficiency. Leading organizations like Dropbox (NASDAQ: DBX) are already benefiting from the Source-to-Pay solution, transforming their procurement, sourcing, and case management operations. Source-to-Pay enables a seamless purchasing and case management process across work teams, allowing procurement to focus on more strategic priorities.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240206494114/en/

(Graphic: Business Wire)

“At Genpact, we’re focused on leveraging industry-leading partnerships to bring holistic solutions to our clients,” said Riju Vashisht, chief growth officer, Genpact. “For Dropbox, we combine our domain and technology expertise with ServiceNow’s sourcing and procurement operations platform, offering a unified entry point, dynamic forms, and automated purchasing orchestration. We helped Dropbox execute its vision to reshape their procurement operations, cutting the procurement cycle by 50 percent and improving user experience and efficiency, all while maintaining cost control.”

“The amount of manual offline work involved in finance and supply chain operations makes them prime candidates for digital transformation,” said Erica Volini, senior vice president of global partnerships and channels at ServiceNow. “Genpact’s leadership in this space, combined with the AI-fueled automation power of the ServiceNow Platform, will help ensure our joint customers will get better business results, faster time to value, and increased productivity for their procurement and finance operations.”

ServiceNow connects the enterprise end-to-end with AI built natively into the platform. The Source-to-Pay offering from Genpact leverages these AI capabilities to allow businesses and teams to quickly and accurately identify, understand, and extract data from finance and supply chain documents, even when the documents have varied text, formatting, and templates––helping save valuable time for teams.