Genpact and ServiceNow Expand Partnership to Offer Source-to-Pay Applications Across Finance and Supply Chain Operations - Seite 2

Solutions inside of the Source-to-Pay offering include:

• Sourcing and Procurement Operations: Genpact’s procurement-as-a-service seamlessly integrates ServiceNow’s Sourcing and Procurement Operations (SPO) solution with Genpact’s sourcing and procurement expertise, delivering a centralized and efficient digital procurement experience for suppliers, buyers, and employees.

• Supply Chain: Genpact’s intuitive supplier communication solution is designed to foster better collaboration with suppliers, identify and resolve issues faster, and reduce the time required to qualify new suppliers and manage the supplier lifecycle, ultimately leading to smoother transactions and improved relationships.

• Accounts Payable: Genpact’s payables-as-a-service blends ServiceNow’s Accounts Payable Operations (APO) with Genpact’s deep expertise across the accounts payable domain. It delivers a unified interface fostering an enhanced collaboration between suppliers, business units, and finance.

Dropbox is transforming its procurement operations with the Source-to-Pay offering, resulting in a modern, centralized procurement experience. The collaboration between ServiceNow and Genpact has helped Dropbox execute their vision and shape their procurement operations, significantly improving agility and sustainability. Dropbox has successfully eliminated manual ticket tracking, minimized redundant data entry, and reduced reliance on procurement experts, resulting in a 50% reduction in the procurement cycle in just eight weeks. The company is now focused on contract management by integrating ServiceNow Legal Service Delivery’s automation capabilities onto the platform, as well as integrating Dropbox Sign, a simple to use solution to secure eSignatures for important agreements in one seamless workflow -- all within Dropbox. The company is also exploring how to leverage ServiceNow’s generative AI capabilities further to gain additional data insights, guide buying decisions, and simplify the user experience.

“ServiceNow and Genpact helped us streamline our procurement processes, allowing Dropbox to optimize our purchasing workflows and make them more adaptable to evolving business requirements,” says Reunan Varene, director of Source to Pay at Dropbox. “We’re excited to also explore how generative AI can enable conversation, provide insights, and help reach conclusions more quickly. This will raise the quality of support, save time, and improve consistency and ease of use for everyone.”