ServiceNow Powers Enterprise-wide Productivity and Innovation With New Generative AI Capabilities

Knowledge 2024 — Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, announced new generative AI (GenAI) capabilities to power enterprise-wide productivity and innovation. New bring your own (BYO) GenAI model offers greater flexibility and choice to customers’ AI-driven transformation journeys. ServiceNow is also expanding its Now Assist portfolio with the introduction of Now Assist for Strategic Portfolio Management (SPM), helping employees connect strategic planning to customer feedback to drive business impact. Additional new GenAI features like playbook generation and app generation empower developers, accelerating rapid, large-scale development of low code apps and digital workflows. ServiceNow also introduced solutions such as knowledge article generation to supercharge agent productivity with faster knowledge sharing and content summarization. ServiceNow is also bringing Now Assist capabilities to ServiceNow’s secure Government Community Cloud (GCC), enabling public sector employees to improve customer experiences and address public needs faster and more effectively.

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According to IDC, enterprises worldwide are expected to spend more than $40 billion on GenAI in 2024, and more than $150 billion by 2027 as organizations realize the value of GenAI and implement it across their businesses. ServiceNow is putting AI to work for people across the Now Platform by delivering intelligent self-service for employees and customers, boosting agent and developer productivity, and giving customers actionable insights for an even faster path to success, all on the AI platform for business transformation.

“GenAI is a once-in-a-generation opportunity for the enterprise. However, AI is only as powerful as the platform it’s built on. ServiceNow delivers a single, AI platform for business transformation that’s made for this moment,” said Jon Sigler, senior vice president of Platform and AI at ServiceNow. “We have one of the most ambitious GenAI roadmaps in enterprise software today, and our customers are already seeing significant value from their Now Assist implementations. With our latest Now Assist solutions on the Now Platform, we’re helping organizations power enterprise-wide transformation so they can achieve new levels of productivity, innovation, and ultimately, business impact.”