ServiceNow and Fujitsu announce strategic commitment to launch innovative cross-industry solutions

Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, and Fujitsu Limited, an industry leader in IT services and digital transformation solutions, announced a new strategic commitment to launch innovative cross-industry solutions designed to maximize value for customers globally. The companies will launch a new Fujitsu-ServiceNow Innovation Center to focus on digital transformation and customer success, and Fujitsu will expand its own use of the Now Platform on its way to provide even greater value to customers.

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ServiceNow and Fujitsu announce strategic commitment to launch innovative cross-industry solutions (Graphic: Business Wire)

As organizations across industries evolve from decades of manual work, legacy systems, and limited resources that slow operations and impact services, ServiceNow and Fujitsu will use automation to help businesses streamline siloed enterprise systems, applications, and complex business processes. The companies will first target the manufacturing sector and bring to the market solutions to manage overall Engineering Chain Management (ECM) and Supply Chain Management (SCM) operations.

To accelerate innovation and development, the Fujitsu-ServiceNow Innovation Center will open in Kawasaki City, Japan, in the second half of 2024, where the two companies will focus on collaborating on new solutions for customers, implement marketing activities and drive mutual human resource development to achieve higher quality customer success. These efforts will initially focus on cloud-based offerings that contribute to streamlining customer operations and realizing data-driven management by combining ServiceNow’s complementary solutions with Fujitsu Uvance, a business model of Fujitsu that aims to grow businesses and solve societal issues.

“Enterprises worldwide need a digital business model that frees up resources to fuel innovation,” said Bill McDermott, ServiceNow chairman and CEO. “This presents a massive opportunity for our partnership with Fujitsu. ServiceNow’s innovative, AI-first platform alongside Fujitsu’s deep industry expertise and global scale, will bring incredible value to our customers, turning their most complex operational challenges into opportunities for growth.”