ServiceNow and Fujitsu announce strategic commitment to launch innovative cross-industry solutions - Seite 2

“Fujitsu has been working with customers to improve a wide range of business and societal challenges using the powerful ServiceNow platform,” said Yoshinami Takahashi, Vice President and COO for Uvance at Fujitsu Limited. “As we embark on this new strategic partnership with ServiceNow, we will deepen the integration of our respective technologies and practical knowledge, including in areas like generative AI, as part of our efforts to develop a digital society, one of Fujitsu's materialities. The new cross-industry offerings created through this partnership will provide even greater value to more customers and society.”

To further leverage ServiceNow as a powerful, integrated platform, Fujitsu and ServiceNow will combine Fujitsu’s world-class advisory services called "Fujitsu Customer Advisory and Support Excellence" (CASE) with the power of ServiceNow Impact – a comprehensive value acceleration solution from ServiceNow, to provide enhanced customer support. The insights gained from Impact’s global deployments, tools, and knowledge can be seamlessly translated into customers’ ServiceNow platforms through CASE’s professional services and will be globally available later this year.

As a ServiceNow customer, Fujitsu plans to use tools like Now Assist AI to improve the efficiency and automation of business operations, and use the knowledge gained to significantly streamline the development of innovative new offerings. For example, Fujitsu expects that by using generative AI capabilities like Fujitsu Kozuchi and Now Assist, they’ll reduce incidents by approx. 30%.

In recognition of Fujitsu’s expansive, business transformation solutions and services, the company was named the 2024 RiseUp with ServiceNow Worldwide Partner of the Year in and was also recognized by ServiceNow with several partner awards for the APAC region in 2024.

For more information on the ServiceNow – Fujitsu partnership, visit here.

Forward looking statements

This press release contains “forward looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow’s collaboration with Fujitsu on new technology solutions. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward looking statements. Factors that may cause actual results to differ materially from those in any forward looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.