ServiceNow Powers Enterprise-wide Productivity and Innovation With New Generative AI Capabilities - Seite 2

The adoption of GenAI has happened at an unprecedented speed across both the consumer and business worlds—and ServiceNow has been a first mover with years of investment in AI technology and talent. The Now Platform reaches across departments, securely integrating AI throughout businesses’ existing workflows to fundamentally transform how people work. Customers have responded, and Now Assist has become the fastest selling new product in ServiceNow history. ServiceNow has expanded its GenAI strategy, which centers on customer choice and flexibility, to include multimodal models. These models incorporate and process many types of data, such as text, images, audio, and video, so users can benefit from a range of inputs to get better results.

As it continues to scale GenAI across every corner of the enterprise to power smarter, faster, easier ways of working, ServiceNow is also introducing bring your own (BYO) GenAI model available in all Now Assist portfolios. BYO GenAI model allows customers to tailor their AI-driven transformation to their unique needs, giving them the choice and flexibility to use either ServiceNow's multimodal model — Now AI, their own LLMs, or general purpose LLMs as they create more intuitive, efficient, and seamless experiences.

For employees: Accelerating strategic decision making and self-service to drive business growth

ServiceNow continues to build on its rapidly expanding Now Assist portfolio, so organizations can harness the power of Now Assist to drive tangible business outcomes. New Now Assist for Strategic Portfolio Management helps product managers accelerate decision making and grounds strategic planning in their customers’ needs, leading to higher customer satisfaction and business growth, while new conversational experience for demand creation helps employees synthesize complex customer demands and prioritize work more effectively.

• Now Assist for SPM supercharges the impact of SPM, helping employees close the gap between insight and business outcome. The new solution uses GenAI to enable more strategic decision-making, synthesizing customer feedback and requests all in one place so organizations can respond to evolving needs faster and more effectively.
• Conversational experience for demand creation, available in the new Now Assist for SPM, helps business users create demands faster without having to complete lengthy intake forms. Leveraging natural language to create and modify demands enables accuracy and completeness of data; conversational experience for demand generation alleviates bottlenecks in the prioritization process and helps ensure the right work is prioritized.

For developers and admins: Boosting productivity with app development and automation at scale