FranklinCovey Launches New Module, Navigating Difficult Conversations

Turn Tension Into Progress

FranklinCovey (NYSE: FC), one of the largest and most trusted leadership companies in the world, announced today the launch of a new module, Navigating Difficult Conversations: Turn Tension Into Progress, which was created for leaders, teams, and every employee in any organization, worldwide.

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FranklinCovey Launches New Module, Navigating Difficult Conversations: Turn Tension Into Progress. Many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise. This new module gives learners the mindset, skillset, and toolset to overcome the most challenging human aspect of difficult conversations – the emotional tension that causes people to avoid or mishandle them. Teams and organizations significantly accelerate performance when everyone begins to develop the skills to navigate difficult conversations with confidence. (Graphic: Business Wire)

Many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise. This new module gives learners the mindset, skillset, and toolset to overcome the most challenging human aspect of difficult conversations – the emotional tension that causes people to avoid or mishandle them. Teams and organizations significantly accelerate performance when everyone begins to develop the skills to navigate difficult conversations with confidence.

Paul Walker, FranklinCovey CEO, said, “Navigating Difficult Conversations takes a targeted approach to helping learners manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Learners will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate challenging topics.”

It’s common for people to avoid difficult conversations or handle them poorly because they feel unprepared or afraid to address challenging issues. According to a FranklinCovey survey of 900 individual contributors and managers:

• 65% of people “worry how the other person will react” to having a difficult conversation.
• 82% want to improve how they have difficult conversations.

Conversations become “difficult” when they’re about something deeply important. Because there’s something at stake, one or both people will likely have an emotional reaction.