Dialpad and T-Mobile Elevate Business Communications with Launch of Ai Recaps and Partnership Extension

Dialpad, Inc., the leading Ai-Powered Customer Intelligence Platform, in partnership with T-Mobile (NASDAQ: TMUS), announced today the general release of Ai Recaps and a three-year extension of the exclusive partnership between the two companies.

Communication solutions are vital for any business — but they can be a real pain. Legacy PBX phone systems can be expensive and difficult to implement. And even though reliability is key, businesses can still deal with dropped calls and laggy video. In a digital-first world with AI and 5G, communication solutions should be a breeze, not a burden. They should help businesses communicate better, close more deals and ultimately increase revenue!

That’s where T-Mobile and Dialpad come in. Starting today, Dialpad and Dialpad from T-Mobile business customers using Dialpad get new AI-enabled features, including Ai Recaps — delivered with 100% uptime service level agreements (SLAs) — on America’s most awarded 5G network. Ai Recaps is developed on Dialpad's proprietary DialpadGPT— a large language model (LLM) specifically designed for business conversations. Ai Recaps leverages over six billion minutes of Dialpad’s proprietary conversational data to provide precise, customized insights. This launch is a game-changer for business communication, all thanks to Dialpad's advanced technology teaming up with T-Mobile, America's largest and fastest 5G network.

Since announcing their strategic partnership in 2021, Dialpad and T-Mobile have been exploring new technologies to help customers transform their businesses with cutting-edge communication solutions. That's why, in addition to partnering on AI innovation, Dialpad is part of T-Mobile’s unique 5G Network Slicing Beta, which is aimed at significantly improving video calling experiences.

"Ai Recaps isn't just a feature; it's a step toward making AI a tangible reality for businesses and the modern workforce," said Craig Walker, CEO & Founder of Dialpad. "It revolutionizes professional interactions, ensuring that every critical insight is captured with actionable summaries on every call and meeting. This collaboration is a clear indication of our unwavering resolve to bring AI's potential to life, continually innovating and refining our solutions to meet the dynamic needs of our customers."