Dialpad and T-Mobile Elevate Business Communications with Launch of Ai Recaps and Partnership Extension - Seite 2

Since Dialpad launched its Early Adopter Program (EAP) for Ai Recaps earlier this year, the company has generated Ai Recaps for over 50 million calls and meetings. Ai Recaps has already revolutionized the way professionals work, reducing call review and notetaking time while more accurately identifying the next steps from conversations.

AI-Enabled Customer Communications

As Dialpad’s exclusive operating partner in the U.S., T-Mobile is able to offer business customers Dialpad’s full suite of AI-enabled benefits. With today’s general release comes an expansion of those benefits with new features including:

• Auto-Save to CRM: Sales professionals can now seamlessly integrate summaries into customer relationship management records, helping keep track of interactions and reducing record-keeping time.
• Easy Sharing and Request to Share: Users can quickly share or request summaries for any call or meeting to better collaborate and prepare for improved interactions.
• Customizable Summaries: With Ai Recaps, customers can now customize their summary preferences, selecting either bullet points or full sentences, and adjusting the length to either brief or detailed.
• Easy Read Transcripts: Call transcripts now automatically remove filler words with improved grammar and punctuation for enhanced readability.
• Scheduling Assistance: With context-based suggestions and follow-up actions, users can efficiently plan future events following a conversation.

Van Horn Automotive Group has utilized Dialpad’s Ai products on T-Mobile’s network to improve employee training effectiveness by 20% and has since added Ai Recaps to its tech stack to further improve business functionality. Its use of Dialpad marked a strategic move to empower its teams with tools that could keep pace with its dynamic business needs. With Ai Recaps, Van Horn employees are able to cut down significantly on note-taking time during meetings, helping them focus on what they do best – automotive excellence and great customer service.

“T-Mobile and Dialpad have been committed to bringing cutting-edge voice, video messaging and collaboration services to businesses in any industry,” said Mishka Dehghan, SVP, Strategy, Product, and Solutions Engineering, T-Mobile Business Group. “By bringing together T-Mobile’s leading 5G network and Dialpad’s new AI suite, we’re helping businesses work smarter and close deals faster through real-time insights from every customer interaction.”