SolarWinds Launches Consultative Sales Model to Help Customers Maximize Value of ITSM Solutions

SolarWinds (NYSE:SWI) is a leading provider of simple, powerful, secure observability and IT management software. Today, the company unveiled a groundbreaking new consultative approach to maximize the value of IT service management (ITSM) solutions for enterprises without the burdensome costs and staffing requirements typically associated with high-level IT consultancy. With the launch of a free online evaluation and assessment tool, SolarWinds now offers enterprises a deeper understanding of their current ITSM practices and provides a tailored, actionable roadmap toward operational excellence, cost reduction, and superior service delivery.

While most enterprises today leverage ITSM solutions to simplify day-to-day IT operations, standardize processes, and streamline workflows, ongoing challenges prevent them from realizing ITSM's full potential. The SolarWinds ITSM Maturity Model provides an unparalleled way for IT professionals to understand, evaluate, and advance their technical and strategic readiness to deal with complexities and resolve issues amid escalating IT complexities.

“Today, IT services are the backbone of every modern enterprise, yet many don't realize the full, strategic potential of ITSM,” said Cullen Childress, Senior VP of Product at SolarWinds. “SolarWinds is proud to offer the best of both worlds: the ease and simplicity of our solutions, complemented by the kind of expert, consultative support typically associated with much higher price tags. Our goal is to demystify the complexities of IT service management, making the journey towards maturity as seamless and straightforward as possible.”

As IT environments become increasingly complicated due to hybrid and multi-cloud configurations, IT agents are often overwhelmed and issues can be slow to resolve. SolarWinds offers step-by-step guidance on tailoring IT services to specific organizational needs, promoting proactive strategies to minimize the frequency and impact of IT problems, and integrating ITSM into the broader business strategy to drive future growth.

With this new approach, SolarWinds offers enterprises a customized, in-depth, and actionable consultative service without the complex, expensive, or cumbersome processes used by other service providers. By fostering a deeper understanding of an organization's unique needs, challenges, and migration paths forward, SolarWinds can provide not only tailored recommendations but a comprehensive plan for continuous improvement as organizations scale or adopt emerging technologies like AI and edge computing.