NBT’s Technology Roadmap Transforming User Experience in 2020 and Beyond

NORWICH, N.Y., Feb. 12, 2020 (GLOBE NEWSWIRE) -- NBT Bancorp Inc. (“NBT” or “the Company”) (NASDAQ: NBTB) has executed on digital initiatives based on a technology roadmap with the objective of delivering features and functionality customers want and need. This roadmap includes the 2020 implementation of several digital initiatives across multiple business lines that will continue to transform the experience NBT delivers to its customers and employees.

“All of our customers expect ever-increasing flexibility, accessibility and speed to manage their finances,” said NBT President and CEO John H. Watt, Jr. “Strong adoption of our mobile and online banking services and recognitions like our high ranking on the Forbes 2019 World’s Best Banks list and the 2019 Greenwich Awards in Small Business Banking and Middle Market Banking indicate our customer-first approach to NBT’s digital evolution is being well received. In 2020 and beyond, we will further elevate the customer experience as we implement a series of important digital initiatives that will create efficiencies, increase the scalability of our operations, and support our focus on enhanced resiliency and cybersecurity.”

In the first quarter of 2020, NBT will introduce Zelle within its mobile and online experiences to enable customers to make fast, safe and easy person-to-person (P2P) payments. In 2020, the Company will also launch a single platform for digital banking called Architect from Fiserv to deliver a consistent experience across all online and mobile channels and provide customers with access to greater functionality. Importantly, Architect can allow NBT to respond to customer needs and deliver new capabilities faster through in-house development and the use of application programming interfaces (APIs).

For small business clients, NBT will launch a new online loan application. Additionally, NBT will expand use of e-signatures and has started to offer small business loans where approval and funding occur swiftly in order to compete with other technology-enhanced lending platforms.

A best-in-class loan origination system will be implemented for all types of home lending in 2020. Encompass by EllieMae will support all customer-facing and bank processes to provide a streamlined experience for borrowers. The use of integrated services and e-signatures for home lending will make the process simpler and easier for customers.