Perficient Announces Availability of Healthcare and COVID-19 Chatbot Solutions

Perficient, Inc. (Nasdaq: PRFT) (“Perficient”), the leading digital consultancy transforming the world’s largest enterprises and biggest brands, today announced the availability of healthcare chatbot solutions intended to help reduce the spread of COVID-19, address consumer concerns, and alleviate inundated call centers and helplines.

As businesses around the world grapple with the impact of COVID-19, they must take greater precautions to quickly contain and control further contamination. Digital technologies, including chatbots and artificial intelligence (AI), offer a holistic, integrated alternative to traditional in-person clinical services, and give healthcare professionals more tools to treat and address patients’ needs. Perficient’s new chatbot solutions address these challenges by securely delivering healthcare intelligence and assessments to consumers at scale.

AI-Enabled Healthbot Provides Intelligent, Personalized Access to Relevant Services

The Microsoft Healthbot service is a cloud-based conversational AI platform purpose-built for the healthcare industry, featuring industry-specific templates to check symptoms, triage, and screen for mental health, among other uses. Through an integration with the Centers for Disease Control and Prevention (CDC), the Healthbot is also outfitted with COVID-19 pretrained scenario templates to support self-assessment as well as frequently asked questions and up-to-date metrics from the CDC.

“With the full impact of COVID-19 still being realized, digital technology has become a critical component to scale triage capacity and mitigate risk,” said Christine Livingston, AI Chief Strategist, Perficient. “The Healthbot is an AI-enabled, open source platform that can interact with users, understand their concerns, and communicate complex topics that are unique to the healthcare industry and the developing situation with COVID-19.”

Using the Healthbot’s intuitive and straightforward interface, healthcare organizations can author their own situations and customize behavior to support their own needs. A certified Bronze-level Microsoft Healthbot partner, Perficient helps healthcare organizations blend custom scenarios with established CDC content to create secure, compliant, and intelligent instances fitted to their unique business requirements and developing COVID-19 response. Additionally, the out-of-the-box functionality makes the service easily adaptable for other industries to address the growing issues related to direct customer contact.