Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement - Seite 2

“Verint IVA and IVA Pro Package now empower non-technical business users to focus on the customer experience without sacrificing intelligence or value. This gives organizations capabilities they’ve never been able to wield before, and the potential to advance and operationalize AI across the enterprise as their self-service aspirations grow and evolve,” says Verint’s Tracy Malingo, general manager and global vice president, intelligent self-service.

Multiple studies have pointed out that approximately half of all AI projects end up failing. Verint’s IVA offerings ensure a higher rate of success by accelerating time-to-production and providing built-in tools to measure effectiveness and value to grow and improve over time. Businesses just getting started with chatbots and virtual assistants now can proceed with confidence, knowing that the investment in AI-powered technology can be measured and quantified on an ongoing basis.

The Verint IVA Pro Package enables organizations to achieve the following benefits:

• Rapidly turn existing conversation data into automated self-service
• Quickly build, test, and deploy a user-friendly IVA in days
• Extend to the highest-quality enterprise IVA when ready
• Prove out AI-powered technology for a wide variety of business needs
• Continuously improve automation with conversation data and insights
• Measure ROI and value to meet business goals
• Develop new capabilities quickly with the power of the Verint Customer Engagement Cloud Platform
• Access expert support when needed

Visit Verint IVA and the Verint IVA Pro Package.

About Verint

Verint (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to help customers close the engagement capacity gap.

Verint. The Customer Engagement Company. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2021, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

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