Teleperformance Recognized as a Leader in 2022 Gartner Magic Quadrant for Customer Service BPO*

Regulatory News:

Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, today announced it has been recognized as a leader in the 2022 Gartner Magic Quadrant for Customer Service BPO* report. Gartner defines the “customer service business process outsourcing (CS BPO) market as the delegation of customer service business process activities to support existing and potential clients to a third-party service provider. The services provided may include digital services, assisted channel services, technology and system integration, infrastructure, software development and design, reporting and analytics, and business process management.”

Teleperformance was recognized leader in this magic quadrant report based on its ability to execute and completeness of vision. “Gartner analysts evaluate vendors on the quality and efficacy of the processes, systems, methods or procedures that enable CS BPO provider performance to be competitive, efficient and effective, and positively impact revenue, customer retention and reputation within Gartner’s view of the market. Further, Gartner says “CSS leaders should use this Magic Quadrant to identify the vendor best suited to support their digital and live assist channel needs.”

“The world is evolving more rapidly in the digital era, but there is always a constant demand for high quality, fast and safe user experiences when interacting with any brand or entity“ said Daniel Julien, Chairman and CEO of Teleperformance. “As the largest global enterprise in our industry, we continue to grow because we continue to deliver, innovate, evolve and add value to our clients all around the world. Our success is based on serving the world with a high tech, high touch approach. We believe that this 2022 Gartner Magic Quadrant evaluation reflects well on our great people and our continuous efforts to be a great partner our clients can grow with and depend on.”

Gartner Magic Quadrant helps “get quickly educated about a market’s competing technology providers and their ability to deliver on what end users require today and in the future”. Each report comes with a Magic Quadrant graphic that depicts a market using a two-dimensional matrix that evaluates vendors based on their Completeness of Vision and Ability to Execute.

* Business Process Outsourcing

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