Experience Enhancers Collections Extend Agilysys PMS, POS and Inventory & Procurement Systems to Amplify Return on Experience (ROE)

As travel returns to record levels, Agilysys, Inc. (NASDAQ: AGYS) is unveiling at HITEC Orlando 2022 two hospitality application collections that elevate return on experience (ROE), a key hospitality metric. Together they comprise 28 integrated extensions to the Company’s core property management systems (PMS), point-of-sale systems (POS), and Inventory & Procurement (I&P) systems.

ROE measures how technology creates more engaged and empowered staff members as well as guests that return more often, spend more, and leave stronger reviews. ROE covers longer-term returns gained by ensuring every experience at every touchpoint avoids disappointment and creates a champion. Built to improve ROE through a variety of staff and guest experiences, Agilysys’ Experience Enhancers Collections enable property operators, management companies and owners to maximize the emotional and empirical returns derived from unifying advanced technology across their operations.

“Hospitality technology must clear a higher bar than traditional ROI because hospitality is a zero-disappointment business,” said Rohith Kori, vice president, product and corporate strategy for Agilysys. “If a property exceeds expectations on nine out of 10 guest experiences but disappoints on the tenth, that is the one that will show up on a review site, discouraging both return and referral business. By making ROE a priority and by providing broad options for customers to build ROE, we help to drive high return hospitality overall,” Kori said.

Experience Enhancers Collections to Launch at HITEC Orlando 2022

Kori said that Agilysys enhances ROE through integrated, experience-focused modules designed based on customer input as well as industry dynamics, such as the increased demand for self-service and mobility for both staff and guests. Agilysys will reveal its Experience Enhancers for Hospitality collection comprised of 18 applications and its Experience Enhancers for Food & Beverage collection comprised of 12 applications. Two of the Experience Enhancers are included in both collections. Applications are modular and can be part of an initial installation for POS, PMS, or I&P or can be installed later.