T-Mobile Ready To Support Customers and Employees in Maui

NORTHAMPTON, MA / ACCESSWIRE / August 15, 2023 / T-Mobile

T-Mobile's emergency teams continue to restore connectivity in Maui and support first responders, agencies, officials, customers and communities. Over the weekend, they:

• Restored sites in Kaanapali and Haleakalā, with teams continuing to evaluate impacted sites
• Arrived at the Maui Emergency Operations Center to support first responders and agencies
• Extended concessions to all Maui customers through August 21
• Added additional organizations to the text-to-give campaigns
• Provided evacuees and emergency personnel on Oahu with supplies; team traveling to Maui today

Network Update
T-Mobile's Emergency Management team restored sites in Kaanapali and Haleakalā to provide critical connectivity in the area, including covering the FEMA center in Kaanapali. The team deployed generators and VSATs (Very Small Aperture Terminals) - portable satellite solutions - to restore connectivity where the fire damaged local fiber connections and commercial power outages are impacting permanent cell sites.

Additional microwave and satellite equipment is expected to arrive in Maui today, and the team is focused on providing connectivity to Maui's west coast.

First Responders Update
Our Emergency Response Team is at the Emergency Operations Center (EOC) in Maui, working with the Maui Emergency Management Agency, police, firefighters, emergency medical services and search and rescue as well as FEMA and other federal agencies to identify network priorities that will provide critical communication for first responders and other frontline personnel.

Concessions Update
We are extending concessions to all Maui customers who aren't already on unlimited plans - all T-Mobile, Metro by T-Mobile, Assurance Wireless and Magenta Prepaid customers with Maui addresses will get unlimited talk, text and data through August 21.

Text to Give Donations Update
We've added additional organizations to the "text-to-give" options previously announced. T-Mobile customers can "text-to-give" $10 donations simply by texting the organization's keyword to the number below to have a one-time $10 donation added to their T-Mobile bill. T-Mobile will also 2:1 match donations from employees to the American Red Cross through August 31.

• American Red Cross: Text HAWAII to 90999
• Hawaii Community Foundation: Text WILDFIRES to 501501
• The Salvation Army National Corporation: Text WILDFIRES to 52000
• Information Technology Disaster Resource Center: Text CONNECT to 20222

Community Support Update