T-Mobile Ready To Support Customers and Employees in Maui - Seite 2

T-Mobile's Community Support team is in Oahu to support evacuees and emergency response personnel in Maui with essential supplies including device charging, portable battery packs and charging cables. The team will be in Maui today.

Update: August 11, 2023

We continue to send our heartfelt condolences to those impacted by the devastating wildfires that swept through the west side of Maui. This is a challenging and dynamic situation, and our teams are working rapidly to respond in support of this community.

"It has been heartbreaking to see the wildfires sweep through the island and across historic Lahaina, especially now that we know the immense damage and devastation this tragedy has left behind," said Mike Sievert, CEO of T-Mobile. "As with other natural disasters, in situations like this, connectivity is critical. That's why we have teams ready to respond when disaster strikes, as was the case here. Homes and businesses have been destroyed as people, including our own employees, have been displaced. But I know we're all grateful to have teams focused 24/7 on doing everything they can to show up for this amazing community."

Network Update
Fires destroyed local fiber and took out commercial power in many areas, which has impacted our service. While access to our sites is extremely limited and conditions are exceedingly challenging, we continue to closely monitor the situation and partner with local authorities on our plans to provide shorter-term temporary measures and longer-term restoration of critical communication just as soon as conditions safely allow.

• We have Emergency Management teams and engineers getting critical temporary wireless equipment set up as quickly as possible.
• We have emergency teams, heavy-duty trucks and generators on the ground in Maui ready to deploy equipment and set up and refuel generators at sites without commercial power as safety allows.
• Portable cell equipment (a COW or "cells on wheels") has arrived in Maui from Hawaii. We are working with local emergency agencies to determine the best location for placement. And we've redirected one of our wireless sites on Lanai to provide coverage for calling and texting in the hardest hit area on Maui.
• VSATs (Very Small Aperture Terminals) and fastback equipment, portable and agile solutions that provide wireless service, are on their way and should arrive this weekend.
• We'll also have additional microwave and satellite solutions arriving over the weekend along with long-range microwave assets arriving next week.

First Responders