NextGen Healthcare and Luma Health Announce Strategic Alliance to Offer AI-Enhanced Solutions for Patient Engagement

NextGen Healthcare, Inc. (Nasdaq: NXGN), a leading provider of innovative, cloud-based healthcare technology solutions, and Luma Health, the market-leading Patient Success Platform, today announced an expanded alliance to equip ambulatory organizations nationwide with artificial intelligence (AI)-enhanced solutions for patient communications, beginning with intake and self-scheduling. NextGen Patient Engage and NextGen Self-Scheduling powered by Luma will enable patients to conveniently engage with their care providers in more than 20 languages from their mobile devices. Integrated seamlessly into NextGen Enterprise electronic health records (EHR), these solutions enable patients to confirm or cancel appointments, interact with staff, provide relevant documents, and complete pre-visit intake forms from the comfort of their homes without logging into a portal.

NextGen Healthcare clients will have the ability to send appointment reminders and surveys, invite patients to join the “smart” waitlist for earlier appointments that match their existing appointment type, announce new service lines, and share other time-sensitive updates. The technology employs AI and natural language processing to provide automated conversational responses to patient texts, reducing manual work and double-documentation for staff. All communications are secure and HIPAA-compliant.

"Luma has a proven record of success in creating digital engagement solutions that address the complete patient journey and meaningfully improve the care experience for patients, providers, and staff,” said Srinivas (Sri) Velamoor, chief growth & strategy officer for NextGen Healthcare. “We are enthusiastic about this alliance and proud of how the enhanced offerings will empower patients to take even greater ownership of their care.”

“We’re thrilled to enter this strategic alliance to bring the power of Luma’s comprehensive Patient Success Platform to NextGen Healthcare’s extensive client bases. Luma’s market-leading capabilities natively integrated with award-winning NextGen Enterprise will help patients and providers partner together and will create scalable patient, staff, and system success,” said Aditya Bansod, chief technology officer and co-founder of Luma. “Together, our platforms will enable healthcare organizations to grow, while elevating the patient and provider experience.”