CareScout, a Genworth Company, Aims to Redefine Quality and Build Trust in Long-Term Care

CareScout today introduced the CareScout Quality Network, a first-of-its-kind group of long-term care providers who meet high standards for quality, person-centered care.

“The long-term care industry is ripe for innovation because health and social systems aren’t built to support the demand of our rapidly aging population. Older adults and their families are left to navigate a fragmented and confusing experience to find care,” said Samir Shah, CEO of CareScout Services. “Quality measures today only meet the lowest common denominator of patient safety, which is important, but provides zero insight into what care will best fit your individual needs. We are redefining quality as person-centered care and are bringing together high-quality long-term care providers committed to this movement.”

The concept of person-centered care supposes that care should address not only physical health but also mental, social, and spiritual health. Providers in the CareScout Quality Network must demonstrate a commitment to person-centered care as part of CareScout’s robust credentialing and due diligence process. Providers are evaluated against more than 20 different criteria, including Net Promoter Scores (NPS), industry standard quality ratings from the Centers for Medicare and Medicaid (CMS), and CareScout’s Person-Centered Care metrics.

As of today, CareScout has added more than 110 homecare agencies to the CareScout Quality Network and is quickly expanding coverage across the country. CareScout plans to add other care settings such as skilled nursing and assisted living locations in the future. The first group of consumers to have access to the CareScout Quality Network and receive preferred pricing on services are Genworth Life Insurance Company’s approximately 1 million long-term care insurance customers.

“The creation of a network of high-quality providers is well overdue,” said Tom McInerney, President & CEO of Genworth. “I’ve talked to hundreds of policyholders and their families over the years, and a common theme in those conversations is the stress of finding quality aging care they can trust. I’m very pleased that CareScout has taken this first important step in helping more families navigate the aging journey with confidence.”

According to Shah, the CareScout Quality Network is only the first step in the company’s longer-term vision of improving the aging experience in this country.

“Our goal is to create a unified experience powered by empathetic experts and innovative technology so older adults and their families can navigate the aging experience with confidence,” said Shah. “We are building an ecosystem of services and solutions to simplify and dignify how we better understand, find, and pay for long-term care.”