RingCentral Reimagines the Business Phone System with Real-Time AI

Today at Enterprise Connect 2024 in Orlando, RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, announced new transformative AI for its rebranded flagship solution, RingEX. By infusing RingSense AI across its secure, reliable platform, RingCentral is empowering every employee in an organization, from customer service to sales and marketing, with personalized and context-aware interactions that make every conversation smarter and everyday work more efficient.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240325905515/en/

As part of the announcement, RingCentral is delivering the following:

• Replacing RingCentral MVP, new RingEX with RingSense AI provides intelligence across phone calls, SMS, meetings, and messaging, including real-time call notes, messaging recap, and generative AI search across conversations.
• Purpose-built AI that enhances personal productivity and business collaboration, broadly infused across RingCentral’s suite, including RingEX, RingCX, RingSense for Sales, and RingCentral Events, to boost efficiency and teamwork in every interaction.

With RingSense AI now embedded in RingEX, customers have a personal AI assistant to supercharge their productivity and transform everyday conversations into actionable insights. RingEX with RingSense AI reinvents the phone experience altogether, saving employees time on tedious manual tasks, while enabling them to optimize workflows and focus on more creative or strategic parts of their interactions.

“AI brings a shift from unifying communication modes and functionality to merging employee and customer experiences, and it’s exciting,” said Vlad Shmunis, Founder, Chairman, and CEO, RingCentral. “Building on our battle-tested, mission critical platform, we are delivering AI that is purpose-built for specific use cases to drive tangible value – from enhancing everyday productivity to driving interaction efficiencies. RingSense AI unlocks data-rich conversations across phone calls, messaging, video meetings, and contact center interactions to deliver actionable insights that inform more intelligent workflows.”