RingCentral Reimagines the Business Phone System with Real-Time AI - Seite 2

RingSense AI for RingEX

Unlike other solutions on the market that only offer AI for video and messaging, RingCentral is among the first to have a complete AI-infused offering across message, video, and phone. RingSense AI capabilities for RingEX include:

• Real-time note-taking: Powers phone conversations with a personal AI assistant for real time note-taking, capture of outstanding questions, and action items.

• Powerful conversation intelligence: Delivers AI-generated distilled summaries, notes, action items, and recording highlights. Captures context of conversations, making engagements more personalized.

• Unread message recap: Provides AI-generated summaries of missed team messages in group chats for quick catch-up.

• AI writer and translator for messages: Writes polished chat messages, keeping the context of conversations, in the style and length users prefer. Accurately translates messages in Spanish, French, German, Chinese, or English.

• Generative AI search: Uses AI to search for information from conversations across phone, SMS, and voicemails – with AI search in email, meetings, and chat coming soon.

• Advanced meetings summaries and insights: Automatically generates video “highlight reels” and searchable text summaries of meetings. Also generates keyword based clips, transcripts, summaries, topic lists, replays by specific speakers.

“Historically, voice-driven data has been largely inaccessible at scale,” said Jim Lundy, Founder and CEO, Aragon Research. “With RingSense AI, RingCentral is unlocking that data into key insights and action items. The ability for RingSense AI to create notes in real-time, interpret complex conversations, and dynamically automate action items on behalf of a user, all from a single, consistent user experience embedded directly within RingEX, is what makes this solution unique.”

RingSense AI for RingEX is currently rolling out in preview among select customers. Further information on pricing and specifics will be available in the coming months. Sign up here.

While RingEX is the foundation of business communications for every employee across an organization, RingSense AI also infuses collaborative intelligence across teams to transform both employee and customer experiences. Built for specific use cases, RingSense AI is woven into the following solutions:

• RingCX, RingCentral’s native omnichannel contact center, enables businesses to truly understand what is going on with their customer relationships and boost agent performance.
• RingSense for Sales equips sales teams with actionable intelligence derived from customer interactions across calls, emails, contact center, and video meetings, seamlessly integrated with CRMs.
• RingCentral Events simplifies end-to-end event management for marketing teams with AI-powered capabilities for virtual, hybrid, and in-person events.

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