Avaya Honored With Three TSIA STAR Awards for Services Excellence at Technology Services World Service Transformations - Seite 2

Quotes
"The STAR Awards program is a long-standing honor in the technology services industry, recognizing organizations that set the standard for leadership and dedication to this important market. Avaya has clearly demonstrated its high-level commitment to delivering world-class results in the areas of Innovation in the Delivery of Managed Services, Leveraging Technology for Service Excellence, and Enabling Customer Success in Service Revenue Generation, and it was an honor to recognize them at our TSW Service Transformations event."
J.B. Wood, president and CEO of TSIA

"Over the past three years, Avaya made significant investments in transforming our Global Services operations and organization. Our metrics for customer satisfaction, cost and retention have seen dramatic improvements and we are now nearing best-in-class benchmarks. The TSIA awards are welcome recognition that these efforts and investments were well planned and more importantly, now well received by customers and professional organizations like the TSIA."
Mike Runda, vice president, Avaya Global Services

Additional Resources
Avaya Client Services
Avaya Client Service Transformation Whitepaper
Advanced Diagnostics: Are You Taking Full Advantage?
Information on the STAR Awards

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information, please visit www.avaya.com.

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.

Media Contact for Avaya
Deb Kline
908-953-6179
[e-mail]

Media Contact for TSIA:
Trisha Bright
858-674-5491
[e-mail]