381 0 Kommentare RingCentral Signs Definitive Agreement to Acquire Dimelo, a Leading Digital Customer Engagement Platform - Seite 2

The Dimelo digital customer engagement platform provides the following key capabilities:

Artificial Intelligence
- Intelligent Classification Engine (ICE) for optimizing message routing
- Machine-learning for recognizing contact patterns, suggesting answers, and filtering out noise

Extensive range of digital channels and community forums
- Messaging (Apple Business Chat, Facebook Messenger, WeChat)
- In-app messaging for iOS and Android mobile apps
- Social media (Facebook, Google+, Instagram, Twitter, YouTube, etc.)
- Live chat and email response management
- Community forums (inSided, Lithium, phpBB, vBulletin, WordPress)
- Consumer review platforms (Bazaarvoice, Google My Business, Google Play)
Integrated customer engagement environment
- All digital channels managed centrally
- Automatically recognizes 72 languages across all channels
- Unifies multiple consumer identities across all channels
- Efficient distribution of interactions to appropriate agents
- Ensures operational efficiency and traceability of interactions

Open APIs
- Ability to integrate third-party chatbots with automatic escalation to agents
- Allows partners and customers to add their own digital channels
- Enables integrations with industry-leading CRM, helpdesk, business intelligence, and business process management solutions

The terms of the transaction were not disclosed. The acquisition is expected to close in Q4, 2018 and is not estimated to have a material financial impact for the year ending December 31, 2018.

About Dimelo

Dimelo is a leading cloud-based digital customer engagement platform. The Dimelo platform centralizes management of all digital channel interactions including mobile and in-app messaging, social media, live chat, email, and community forums, and distributes them automatically to agents based on availability, skills, language, customer profile and more. Dimelo is headquartered in Paris, France.

About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, USA and has offices around the world.

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