Verint Honors 7 Award-Winning Customers Achieving Remarkable Results in Customer Engagement

Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced the winners of its Engage Global Customer and Partner Awards recognizing organizations that have deployed Verint solutions to simplify, modernize, and automate customer and employee engagement, as well as improve customer experience (CX) and drive efficiency. The winners were named during an awards gala at the Verint Engage 2019 Global Customer Conference, in Orlando, Fla.

“This year at Engage, we are proud to announce these global customer and partner award winners. These awards recognize great customers—the ones that have the most eye-popping stories of innovation and customer engagement success. They use workforce engagement, self-service, voice of the customer, as well as fraud and compliance solutions, to accelerate performance,” says Verint’s Ryan Hollenbeck, senior vice president of global marketing and customer experience program executive sponsor. “We had a record number of award nominations this year from organizations leveraging the cloud, automation, and artificial intelligence to strike the right balance between elevating customer experience and improving operational efficiency. We congratulate all of the winners of this year’s Engage Global Customer and Partner Awards and celebrate our continuing collaboration and partnership.”

At the conference, 7 organizations were recognized across 4 categories—Elevate the Customer Experience, Improve Operational Efficiency, Outstanding Cloud Deployment and Outstanding Technology Innovation—for exemplary results achieved using Verint Customer Engagement solutions. An overview of select award recipients follows:

Winner: Citizens Energy Group
Customer satisfaction is a foundational business pillar at Citizens Energy Group. The energy leader implemented Verint Voice of Customer (VoC) solutions to measure CX on every channel—web, contact center, field service, and case management. The resulting data and analysis were eye opening, giving stakeholders critical insight into behaviors and attitudes across multiple customer segments, and prioritize improvements critical to elevating customer satisfaction. Results included more agent payment locations and kiosks, and improved options for online self-service, including proactive account alerts and an online outage center.