Rimini Street’s Global SAP Support Team Awarded Customer Service Team of the Year - Seite 2

With Rimini Street, support for all client customizations are included at no additional cost, and each client is assigned a Primary Support Engineer (PSE) with an average of 15 years’ experience, who is backed by a global team of technical experts. Clients also benefit from the Company’s average response time of less than five minutes for urgent issues, backed by a contractual service level commitment of 15-minute response times for all P1 critical issues.

In addition to providing expert support for licensees of SAP’s software, the Company recently announced the global availability of its Application Management Services (AMS) for SAP, allowing clients to have Rimini Street run their SAP systems with a turnkey solution that integrates both application management and support services for SAP enterprise software. This unique solution provides even better overall support to SAP licensees, simplifies IT operation, helps free up resources to focus on innovation, and provides better overall value and business outcomes for SAP ERP clients.

“At Rimini Street, we continually evolve our industry-leading enterprise software support model to ensure we deliver the highest level of client value in the industry. Everything we do is oriented toward delivering the best service to our clients, allowing our clients to focus their attention on achieving strategic business goals, creating competitive advantage and driving growth,” said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. “We are honored that our Support Team for SAP products has been recognized with two coveted Stevie awards for their collective focus and unwavering devotion to providing ultra-responsive support to our SAP ERP clients around the globe.”

About The Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.