Playa Hotels & Resorts Debuts Playa Safe Stay - Seite 2

For more information, visit Newsroom.Hilton.com.

Hyatt unveiled the Global Care & Cleanliness Commitment on Wednesday, April 29, 2020. Building on existing protocols, the multi-layered commitment includes property accreditation by the newly formed Global Biorisk Advisory Council (GBAC).  

GBAC accreditation critically examines every experience vantage point to insure a safe environment for every Hyatt colleague and guest. Specific areas being addressed include team training, increased/upgraded sanitation product and devices, enhanced food safety, social distancing guidelines and enhanced guest room protocols. Full implementation will be complete by September 2020.

For more information, visit Newsroom.Hyatt.com.

“Our existing relationship with the Hyatt and Hilton teams immediately positioned us ahead of our competitors when travel disruptions cascaded across the globe,” said Alex Stadlin, Chief Operating Officer of Playa Hotels & Resorts. “As global hotel brands, both brought early learnings from the initial outbreak in China and have been by our side as we adapt to changing landscapes and guest expectations,” said Stadlin.

As part of the Playa Safe Stay initiative, the Playa team is also expanding the rigorous sanitation protocols to include anti-viral cleaning and preventative measures at Panama Jack Resorts, Jewel Resorts and Sanctuary Cap Cana. Highlights include reconfiguring common areas, public spaces and culinary spaces to heed proper social distancing guidelines, guest friendly signage/instructions on preventative measures, frequent cleanings of high touch areas/devices such as door handles, remote controls, elevators, telephones and thermostats. Frequent and ongoing training for all team members along with rigorous accreditation for local service providers (such as transportation, on-property excursion providers, etc.) is being implemented prior to resuming normal hotel operations on July 1, 2020.

Travel Industry Advisory Councils

Working with the crucial verticals of the travel industry (airlines, travel advisors, meeting planners, OTAs, tour operators), Playa is leading the effort to bring the brightest minds together in regular forums focused on new product offerings and/or immediate solutions to address the changing expectations of their clients and our mutual guests.

“Whether it be the immediate aftermath of the 2008 Global Financial Collapse or the days that followed the September 11^th terrorist attacks, there has never been a more critical moment for all participants of the travel industry to work together,” said Kevin Froemming, Chief Commercial Officer for Playa Hotels & Resorts. “The work that we accomplish in these early days, and the solutions we put in place to address consumer perceptions and expectations, will reverberate long after this crisis has passed,” he said.