Stericycle Communication Solutions Announces Major Enhancements to Its Intelligent Scheduling Solution - Seite 2

Advanced Filtering

Patients can search for appointments by location, appointment type, insurance, and date and time range. They can also filter results by provider gender, languages spoken, clinicians taking new patients, hospital affiliations, sub-specialties and more. Results are shown in list or map view for added convenience.

Enhanced Class and Event Registration

Health systems can manage registrations for virtual and in-person classes and events, allowing patients to search and select classes and events by category, facility or zip code, and date and time range. Health systems can also recommend classes and events, add discount codes, collect payment, and send text and email confirmations.

Multi-language Support

Patients can receive support in their preferred language, including American and British English, Canadian French and Latin American Spanish, with the ability to offer other languages. Default languages are automatically detected without the need for patients to switch browser settings.

Payments During Booking

Health systems can require payment at the time of appointment booking and have the flexibility to customize fee structures based on appointment type, helping providers accelerate cash collection and reduce patient no-shows.

Missed Conversion Analytics

Health systems can identify access issues by tracking patient appointment search history, including demographics and provider preferences. Health systems can leverage information from missed conversions to improve access to care.

Stericycle Intelligent Scheduling is HIPAA-compliant and integrates with most electronic health record, customer relationship management and revenue cycle management systems for optimal efficiency, fewer errors, better coordination of complex care flows and greater scheduling accuracy. The system’s robust reporting and analytics capabilities provide insight into patient demographics, volume and new patient mix as well as which marketing channels drive the best results. Its application programming interface (API) availability and extensive customization options match health systems’ existing brand identities and give health systems full control over the patient experience.