Businesses Prepare for New Era of Public Scrutiny as 83% Expect Investigations in Next 12 Months - Seite 2

The Resilience Barometer identifies the nature, severity and potential trajectory of these threats, which are forcing companies to embed resilience on more fronts:

• Growing cybersecurity threats: 78% of companies surveyed suffered a cyber attack in the past 12 months, with a rise in phishing attacks among the most prevalent type (34%). Breaches are increasingly damaging, with 32% experiencing a loss of customer/patient data, and a further 30% reporting a loss of third-party information.
  
  
• Class actions and mass consumer claims: 13% of respondents experienced these in the past 12 months, and the same percentage expect this to continue in the next 12 months. One-third strongly agreed that class actions or mass claims are becoming more costly for their business, with 17% of legal costs expected to be spent on settlements from class actions and other disputes.
  
  
• The “Great Resignation”: Over the last 12 months, 30% of companies surveyed have experienced a shortage of talent and skills, and 68% have reported increased mental health issues in their workforce since the start of the pandemic. Unsurprisingly, 30% are under “extreme” pressure to retain talent, and 29% are under “extreme” pressure to improve corporate culture in the next 12 months.
  

“The ever-changing landscape will put the onus on companies to take a proactive stance regarding investigations,” said Edward Westerman, Global Investigations Initiative Leader at FTI Consulting. “Leveraging new technologies and data and analytics can help companies efficiently manage an ongoing investigation and help mitigate the risk of future crises."

Methodology
The FTI Consulting 2021 Resilience Barometer survey incorporates the views of 2,869 decision-makers in large companies across all G-20 countries. Large companies are defined as those with over 250 employees, or over USD$50 million in annual global revenue, or with a balance sheet of over USD$43 million. In July 2021, FTI Consulting conducted a quantitative survey with C-suite and senior managers executives from privately owned and publicly listed companies. In total, participating companies employ 58 million people, with each company employing an average of 20,000 individuals.