GoDaddy's 2022 Sustainability Report: Our Customers - Customer Experience

NORTHAMPTON, MA / ACCESSWIRE / May 30, 2023 / GoDaddy

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Photo: Olivia F. | GODADDY GUIDE

Originally published in GoDaddy's 2022 Sustainability Report

Customer Experience

We deliver top-tier personalized support.

From the moment an idea sparks, GoDaddy delivers leading technology and personalized support that wows. We know that every entrepreneur's story is different, and that's why we offer customized support at every step - whether that's thinking about business names, creating a compelling brand, building a website that draws in customers, spreading awareness, harnessing and leveraging analytics, or growing through sales.

2022 was a year to remember, thanks to our knowledgeable GoDaddy Guides who prioritize the customer at every step. That means delivering the right products and services at first contact, driving value, exceeding expectations, fostering accessibility and meeting with customers in the ways that best fit their needs.

GoDaddy Guides

Our GoDaddy Guides are not simply customer service representatives. They're champions, experts, sounding boards and cheerleaders. They handle millions of conversations per year - and they strive to make every customer feel important.

Through a collection of managed service offerings, our Guides help entrepreneurs everywhere with their first steps and their next steps, all the way along their journeys. Our customers can choose their preferred guidance channel, including WhatsApp, WeChat and SMS. In addition to our team of U.S.-based Guides, we have Guides located internationally who provide in-region support in a number of local languages.

Expert Guidance

While consultations with our Guides serve as an essential component of our customer service offerings, we also serve as thought leaders and industry experts via a wide variety of on-demand tutorials and resources that entrepreneurs can access when, how and where it suits them best. Timely, practical and actionable information can be found on our blog, where customers can browse by topic or product. And on third-party sites like YouTube, we host tutorials that cover the most up-to-date, in-demand topics to guide entrepreneurs at every stage of their journeys.