GoDaddy's 2022 Sustainability Report: Our Customers - Customer Experience - Seite 2

Customer Conversations and Support

We're proud of our reputation for outstanding customer service, and we work hard to uphold it.

We had more than 14 MILLION conversations with customers across text, audio, video and in-person touchpoints in 2022.

Our level of care - at every stage, for every entrepreneur and for every unique need - is a major point of competitive differentiation for us. Our Guides aim for deep human interactions, leveraging their expertise as well as their own personal experiences to guide customers.

• CUSTOMER SATISFACTION:
  When asked, "How likely are you to recommend our company to a friend or colleague?", our customers responded so positively that we met our corporate relational net promoter score target for 2022, ending the year two points higher than the beginning.

We use customer conversations and feedback to improve how we show up for our customers, and our commitment to continuous improvement is paying off. In 2022, we boosted our overall Trustpilot score from 4.4 to 4.7 out of 5.0. Another way we track how we're performing is customer retention. In 2022, our customer retention rate for those who have been with us for more than three years was approximately 93%. Our customer retention rate exceeds 85% for each of the five prior years.

Awards and Honors

• 2022 Stevie Awards for:
  Woman of the Year in Customer Service
• 2022 Stevie Awards for:
  Sales & Customer Service - Silver
• 2022 Red Dot Award:
  Product Design for the GoDaddy Poynt Smart Terminal

About This Report
Unless otherwise noted, the GoDaddy 2022 Sustainability Report outlines our environmental, social and governance (ESG) strategies, activities, progress, metrics and performance for the fiscal year that ended on December 31, 2022. This report references the Global Reporting Initiative (GRI) Standards and includes select Sustainability Accounting Standards Board (SASB) Standards metrics for the Internet Media and Services sector.

GoDaddy is committed to regular, transparent communication about our sustainability progress, and to that end, we will share updates on an ongoing basis through our website and will continue to publish an annual Sustainability Report.

To learn more, please read our 2022 Sustainability Report.

View additional multimedia and more ESG storytelling from GoDaddy on 3blmedia.com.

Contact Info:
Spokesperson: GoDaddy
Website: https://www.3blmedia.com/profiles/godaddy
Email: [e-mail]

SOURCE: GoDaddy

View source version on accesswire.com:
https://www.accesswire.com/758042/GoDaddys-2022-Sustainability-Report- ...


The GoDaddy Registered (A) Stock at the time of publication of the news with a raise of 0,00 % to 72,35USD on NYSE stock exchange (27. Mai 2023, 02:04 Uhr).