105 0 Kommentare ISG to Publish Reports on Workplace Services, Solutions

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining providers of workplace services and solutions enabling enterprises and government entities to adapt to increasingly employee-centric workplaces.

The study results will be published in a series of comprehensive ISG Provider Lens reports: Future of Work – Services, with individual reports covering six geographic markets, and Future of Work – Solutions, covering the global market, both geared to enterprise buyers, and a separate Future of Work – Services report covering the U.S. public sector.

The reports, scheduled to be released in September, will evaluate providers of services including workplace strategy and enablement, next-gen employee experience transformation, managed end-user technology, continuous productivity support, and smart and sustainable workplace services, as well as solutions for the large enterprise, SMB and the public sector markets.

Enterprise and U.S. public sector buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

The future of work is evolving, with employers mandating employees’ return to the office and adopting hybrid working models. Flexibility is the driver of employee satisfaction and organizational success. Technological advances, notably generative AI (GenAI), fuel this evolution, promising increased efficiency and productivity.

“Employees seek the freedom to select both their workspace and the required technology,” said Iain Fisher, director, ISG Provider Lens Research. “They need ubiquitous access to devices, applications, data, workflow, documents and processes, irrespective of location, all of which requires greater security, collaboration and communication.”

ISG has distributed surveys to more than 110 providers of future workplace services for enterprise customers and 60 providers of these services to the U.S. public sector. Working in collaboration with ISG’s global advisors, the research team will produce five quadrants representing the services available for each market:

Workplace Strategy and Enablement Services, evaluating providers helping clients provide services including market change and new business model design, guidance on digital capabilities, new talent models, integration of local and remote physical workplaces, physical asset strategy and assessment and workplace-driven sustainability.

Collaboration and Next-Gen Experience Services (global enterprise report) and Next-Gen Employee Experience Transformation (U.S. public sector report), assessing providers typically offering services enabling group leaders, line-of-business (LoB) representatives and CXOs to enhance collaboration, associating experience with measurable business results and helping align digital workplace transformation with worker needs.

Managed End-User Technology Services, analyzing providers offering managed services to employ, provision and secure technologies for end-users and employees, delivering complete end-user computing services that form the core of the digital workplace.

Continuous Productivity Services (including Next-Gen Service Desk), reviewing providers supporting workforce ability to work from anywhere, anytime, providing autonomy and constant connectivity to ensure productivity regardless of location, work pattern or device.

Smart and Sustainable Workplace Services, judging providers supporting smart, IoT-enabled physical workspaces and assisting clients in achieving sustainability goals, designing, implementing and managing workspace environments that enhance operational efficiency, employee well-being and environmental responsibility.