Pega Infinity ‘24 Helps Enterprises Harness Powerful GenAI Solutions to Achieve Self-Optimization

Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI decisioning and workflow automation platform provider, today announced the general availability of Pega Infinity ’24.1. This latest release of Pega’s portfolio of products showcases enterprise-grade AI and automation enhancements that empower organizations to optimize sales, service, marketing, and operations.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240416517571/en/

This is an image representing the availability of Pega Infinity 24.1 from Pega. (Graphic: Business Wire)

Pega Infinity ’24.1 includes innovative features for its suite of solutions across industries, including Pega Platform, Pega Customer Decision Hub, Pega Customer Service, and Pega Sales Automation. These enhancements provide organizations enterprise-ready AI solutions to innovate faster, streamline processes, and better connect with customers.

This release includes new contextual AI features, including Pega GenAI Coach, the latest addition to the Pega GenAI set of capabilities. Announced separately today, Pega GenAI Coach serves as a real-time mentor by analyzing employee workflows and providing actionable insights to optimize productivity. Complementing this is Pega GenAI Knowledge Buddy, which was previewed earlier this year and is now available to help users synthesize knowledge scattered across content libraries to quickly answer employee and customer inquiries.

Also available today are two new accelerator bundles – Pega GenAI Analyze and Pega GenAI Automate – which operate in Pega Platform, Pega Customer Service, and Pega Sales Automation to surface and summarize insights about cases, data, meetings, and conversations:

• Pega GenAI Automate lets users offload time-consuming activities like drafting emails and creating follow-up actions based on recent interactions. It improves communications by recommending responses for agents engaging with customers on digital channels and crafts follow-up emails for salespeople to better engage customers and prospects.
• Pega GenAI Analyze helps users understand and synthesize information by summarizing and extracting insights around cases, data, meetings, and conversations. Users can interact with their data through natural language processing. This further aids with tasks such as meeting prep by creating on-demand briefing materials, providing contextual talking points, and summarizing customer conversations for faster and better follow up.

Additional capabilities help enterprises unlock tangible results across their business, including: