2024 Appian Innovation Award Winners Demonstrate Significant Business Results with Next-Gen AI Process Automation

WASHINGTON, April 17, 2024 /PRNewswire/ -- Appian (Nasdaq: APPN) today announced the winners of the 2024 Appian Innovation Awards at its annual global conference, Appian World. Each year, the Innovation Awards recognize customers for creating impactful solutions on the Appian Platform. This year's finalists have successfully implemented AI process automation to deliver significant business value.

The judging panel included Pavel Zamudio, Chief Customer Officer at Appian; Neil Ward-Dutton, VP of AI, Automation and Analytics at IDC Europe; and Juan Carlos Crespo Zaragoza, Deputy General Manager and Executive VP at Inetum, a global IT services company. By leveraging data fabric and AI technology, these winners have shown the art of the possible with next-generation process orchestration.

Winners in North America

• The Carlyle Group: Carlyle utilized the Appian Platform to streamline enterprise accounting, achieving a notable decrease in manual processes through automation and integration with legacy systems across areas, including accounting, compliance, tax, legal, and other corporate functions. This effort significantly enhanced operational efficiency and enterprise-wide process transparency. Additionally, Carlyle experienced a marked reduction in the time needed for call and distribution processing, along with quicker financial reporting and real-time accounting.
  
  
• Oscar Health: Oscar Health, a leading healthcare technology company, Oscar Health, reorients healthcare around consumers through its full technology stack. In 2023, the company successfully migrated multiple processes to Appian to further improve member and provider experiences, and drive affordability. Oscar integrated Appian's Data Fabric capability into multiple internal systems and applications. The integration improved claim processing and provider contracting workflows. The result: Oscar's claim processing team now handles ~6,500 new claim holds and inquiries per day in Appian, and after just 6 months, have processed over 750,000 requests – decreasing handle time by as much as 30%. The provider contracting team also leverages Appian AI for intelligent document processing to reduce human errors and enhance process efficiency within the provider contracting process. The AI capability integration directly improved the contracting experience of bringing more healthcare providers in-network within member plans.

Winners in the US Public Sector